ORDER INFO / SHIPPING
O R D E R I N F O
As each order is handcrafted, please allow between 3-5 business days (Monday through Friday, excluding holidays) for your order to ship unless otherwise noted in the description of the product. You will receive an email notification from us that contains tracking information once your order has been shipped. Some items may ship in separate boxes, but will not require additional shipping charges.
Every product is created, bottled, and labeled in house and handled with intention and care. If you need your item sooner, please email us at firstname.lastname@example.org and we will do our best to accommodate you.
We at Blue Haven work hard to help you get your orders as quickly as possible. So as soon as the payment is accepted and the order is confirmed, it is immediately in the process of being made. This, unfortunately, means NO changes can be made to your order once it is placed.
Please keep in mind that the products you are buying are handmade and 100% natural so some variation from batch to batch is normal (slight changes in color for example). This does not have an effect on the product’s efficacy and is safe to use for the duration of their stated shelf-life.
Due to the handcrafted nature of our products, we do not accept returns or offer refunds. If you are not satisfied with your order, please send us an email at email@example.com to discuss options to meet your satisfaction.
S H I P P I N G
We offer free domestic USPS First Class shipping on all orders. If you would like your order asap we suggest you choose the upgraded shipping option.U.S. Standard (First Class):
- Free shipping
- Estimated 2-7 shipping days (after 3-5 business day processing)
- $8.95 flat rate
- Estimated 1-3 shipping days (after 3-5 business day processing)
- Includes insurance in case your package is lost or damaged
- $32.95 flat rate
- Estimated 1-3 weeks (after 3-5 business day processing)
- Import duties, taxes, and VAT is not included. This is the responsibility of the customer and may be charged upon delivery based on each country's policies.
After a package has left our facility, we are no longer responsible for the package. We encourage you to purchase the optional shipping insurance if you are concerned at all about your package going missing. You can find the information on the checkout page. Please contact your local USPS office for more information: 1 (800) 275-8777.
Tracking says it's been delivered: It's common for carriers to scan a package as delivered before they actually deliver it. Give it 2 days or so to show up in your mailbox before contacting USPS. If 2-3 days has passed and you still haven't received your package, here's a tip that we've found works best: print out the tracking information, write a note to your local carrier and stick it in your mailbox. Let your carrier know you haven't received the package. This usually works better than calling customer service. If this doesn't work or you still haven't received your package, please contact your local USPS office for more information: 1 (800) 275-8777.
I N T E R N A T I O N A L S H I P P I N G
Please allow up to four weeks for your order to arrive after shipping. Usually it will arrive sooner, but customs departments do have the right to hold items and there is not much we can do about this. Also, we do not pay for anything to be released from customs to you.
Please keep in mind that what you pay online for your order does not include possible taxes and duties which may be applied by customs authorities on delivery into your country. The payment and knowledge of taxes and duties that may apply to your purchase are your responsibility and we do not reimburse customs or duties costs. For more information on what duties and taxes may be payable by you prior to the delivery of your parcel, we strongly recommend checking your local customs website or contacting them directly prior to placing your order. Please note, if you choose not to pay duties on import and return the package, we may refund the order less any shipping paid.
Unfortunately, we are unable to ship to forwarding company addresses at this time. If an order is placed with a forwarding shipping address, the order may be canceled automatically by our system.