FREQUENTLY ASKED QUESTIONS
Are your products vegan/cruelty-free?
All of our products are 100% vegan with exception to our Comfrey + Yarrow Foot Balm, Hibiscus Honey Mask, Cacao Mousse Mask and the Vitamin C Cleansing Grains. These products are formulated with natural wildcrafted honey, which are made by our bee friends! We also do not participate in animal testing whatsoever. We do not purchase from suppliers who are unable to prove that they are also cruelty-free. We love animals, and it is very important for us to stay cruelty-free. We test every product on family, friends, and employees. Never on animals.
Is everything that you make really natural?
Yes! All of our products are created with the finest natural ingredients we can find. This includes premium, primarily organic plant based oils, essential oils, herbs, butters, clays and sea salts. They are void of any parabens, synthetic fragrances, dyes, fillers or artificial preservatives and are phthalate and cruelty free.
Can I try before I buy?
If you are new to our skincare, we highly recommend starting with our travel sizes to make sure our line is a good fit for you. These travel size products are ideal to test for skin compatibility and preference. If you're wondering if our products are right for you, be sure to read our product pages. We've outlined key ingredients and their benefits. We also include samples in every order.
Where do you source your materials from?
Whenever possible we source our ingredients within the United States. We do research to make sure our ethics align with those we source from.
What is the shelf life of your products?
Since our products contain no artificial preservatives, their shelf life is shorter than mass produced items. Each product label contains a POA (period-after-opening) symbol to indicate its estimated shelf life. Most of our products will remain fresh for 6 months to 1 year. You are advised to treat these products as you would fresh food ingredients, using them daily rather than holding onto them. If you are curious about the specifics of an individual product, please email us and we'll be happy to help. Our products will stay fresher longer if kept out of direct sunlight and at room temperature or below.
When can I expect my order?
As each order is handcrafted, please allow up between 3-5 business days (excludes weekends and holidays) for your order to ship. Every product is created, bottled, and labeled in house and handled with intention and care. If you need your item sooner, please email us and we will do our best to accommodate you. For U.S. Orders: We primarily ship through USPS. After shipping, please allow another 3-5 business days for your order to arrive for standard shipping. For International Orders: Please allow up to four weeks for your order to arrive after shipping. Usually, it will arrive sooner, but customs departments do have the right to hold items and there is not much we can do about this. Also, we do not pay for anything to be released from customs to you. For more information regarding our shipping/returns policy for both US and international orders, please refer to our Order Info / Shipping page.
My Blue Tansy Balm melted! What do I do?
To maintain the purity of our Blue Tansy Beauty Balm we have not added any stabilizer or emulsifier. The beauty is how easily it applies and melts into the skin. Unfortunately, this also makes it vulnerable to temperature changes. This in no way affects the efficacy of the product. If your balm should arrive melted or melt in your care, place in the fridge overnight. Allow to return to room temperature.
Are your products safe to use during pregnancy?
The only products we don’t recommend using during pregnancy/while nursing is Fruit Enzyme Mask and Fruit Enzyme Tonic. The fruit enzyme mask and tonic contains an ingredient called White Willow Bark Extract (natural BHA), which can act as a blood-thinner when ingested like Aspirin. While the percentage of natural white willow bark is very small, we always recommend that you consult your health care professional for further advise. Although you won’t be eating this, we like to mention it just to be extra safe. We also use therapeutic grade essential oils in most all of our products. It is recommended that you consult with your health care official to establish whether these ingredients are safe to use during pregnancy.
I have an allergy to an ingredient.
We recommend you do not use the products if you have a known allergy to an ingredient. If you have sensitive skin, please perform a "patch test" to ensure that your skin is compatible with a product before using. All ingredient information is available on each product page for your convenience. It is the responsibly of you (the consumer) to read the ingredients of each product before purchasing and determining if the product is right for you. Allergies to our products are not common. If you have been using a skincare line that contains synthetic ingredients before switching to our natural products, you may experience a ‘transition period’ in which the skin releases impurities that have built up from the use of these ingredients over time. These reactions are also uncommon, but if the reaction is severe, of course, please stop using the product. We do not accept returns of opened products, even if it's due to an allergic reaction. Please make sure you read the ingredient listing carefully to ensure you don't have any sensitivities to the ingredients.
What is the difference between the sample sizes and travel sizes?
We include a free sample/s with every order. You can select the sample you would like to try from the drop down menu when checking out. If we do not have the selected sample in stock we will substitute another.
The travel size face masks are enough for 2-3 applications, depending on the amount used per application. The travel size face mists are usually enough for 10+ applications, depending on amount used per application.